
Tweets of the Week - February 1-5, 2010
Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.
To keep up to date with all these valuable links, simply follow us @Parature.
CRM & Customer Satisfaction: CRM implementations that improve your customer knowledge increase your customer satisfaction scores
http://bit.ly/9Feqk8
by Jim Henning at Vovici
The Perils of Treating Different Customers Differently
http://bit.ly/cV0UhB
by DonPeppers at Peppers & Rogers Group Read more »










