Your Source for Providing a Better Customer Service and Customer Support Experience

Tweets of the Week - January 18-22, 2010

Starting today, we will begin posting, here on the Parature Blog, all the tweets that we share each week on our Twitter account ( @Parature). Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.

The Social Customer | Is Customer Service Really the New Marketing?
http://bit.ly/5YvWld
by Esteban Kolsky at TheSocialCustomer Read more »

Watch the webinar "The Nordstrom Way to Customer Service Excellence"

“The Nordstrom Way to Customer Service Excellence” webinar offers organizations insight into the inner workings of the Nordstrom customer service culture.

Outstanding customer service – the key to successful organizations, a competitive differentiator and a facilitator of customer loyalty – is synonymous with one of the nation’s leading fashion specialty retailers. Nordstrom, known for providing the ultimate customer service experience, has become the national standard for customer service. How did they earn this reputation? What is their philosophy? The Nordstrom Way to Customer Service Excellence will feature Robert Spector, bestselling author of The Nordstrom Way to Customer Service Excellence. Mr. Spector will break down the elements of the Nordstrom philosophy and explain how they can be adapted for virtually every kind of organization by detailing the nine management principles that have made them the gold standard for customer service. Read more »

Early Registration Rate - $550 until 1/31/10

We invite you to visit the conference website to view the agenda for this year’s engaging program. ParaFest ‘10 will feature hands-on training, a diverse mix of customer service & support best practices sessions, the ParaFest Zone for opportunities to meet with the Professional Services team and our sponsors, special events and more!

Being held at the hip, rock-n-roll Hard Rock Hotel & Casino Las Vegas ParaFest ‘10 has something to offer every attendee. Read more »

Parature European Users' Group - February 16-17, 2010

We announced today our European Users’ Group to be held February 16 – 17, 2010 at The Cumberland in London. This customer centric event will allow Parature users in Europe to gain invaluable knowledge from industry experts and thought leaders, while networking with colleagues and peers.

The Parature European Users’ Group is a complimentary customer event that will feature an opening night welcome reception, Parature Customer Service™ software training led by Parature Professional Services, a diverse mix of customer service and support best practices presentations, and the opportunity to meet with several key members of the Parature team. Read more »