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Parature European Users' Group - February 16-17, 2010

Parature traveled to London to host two events this week; a prospect event, Parature Customer Experience Seminar, on Wednesday, February 17th, and a customer event, Parature European Users’ Group, February 16th – 17th.

We will be hosting a Welcome Reception & Dinner on Tuesday night for prospects, customers, and partners. Check out the agendas by clicking on the event links.

The Parature Customer Experience Seminar will entail a keynote by Sahar Hashemi, Co-founder of Coffee Republic, a demonstration of Parature Customer Service^TM software, a presentation from one of our new partners, Get Satisfaction, and will be emceed by Parature Account Executive, Rick Niles. Read more »

Robert Aldrich - Chief Financial Officer, Parature

Parature Chief Financial Officer, Robert Aldrich was named CFO of the Year – Business Services in the Washington Business Journal 3rd Annual CFO of the Year. The award honors the Greater Washington region’s top chief financial officers for outstanding performance in their roles as corporate financial stewards.

The Washington Business Journal, along with presenting sponsors Cigna and ACG National Capital, honored the winners at the CFO of the Year award program on December 2, 2009 at the W Hotel, Washington, DC. The winners are profiled in a special supplement of the Washington Business Journal.

“Bob is truly deserving of this award as his many impressive accomplishments in his tenure here demonstrate,” stated Parature CEO, Tim Davenport. “He has been instrumental in supporting our rapid growth strategy; a $16 million venture capital raise immediately after his hiring in 2007, at a time when venture firms were rigorously scrutinizing worthy organizations; identifying key areas for improvement, increasing efficiency and improving communication; as well as contributing to sixty percent growth and the addition of hundreds of new customers since becoming a member of our executive team. Bob is the quintessential team player who leads by example; he is consistent, dedicated, enthusiastic, and a pleasure to work with due to his incredible energy, friendly personality and refreshing idealism.” Read more »

One thing I know for sure about folks in the customer service and support community. They love to connect, share ideas, help each other out wherever and whenever they can. That’s really not surprising, since customer service professionals are in the business of maintaining and growing valuable, sustainable customer relationships every day.

That’s the idea behind our new blog site. We’ll share best practices. Talk about what’s working and what’s not. We’ll take on hot button topics like techniques for dealing with difficult customers, how to improve customer service and cut costs in a downturn, how to ramp up your customer satisfaction numbers.
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