Your Source for Providing a Better Customer Service and Customer Support Experience » Miscellaneous http://blog.parature.com The Parature Blog Fri, 05 Mar 2010 19:33:14 +0000 http://wordpress.org/?v=2.9 en hourly 1 Parature Travels ‘Accross the Pond’ http://blog.parature.com/miscellaneous/parature-travels-accross-the-pond/ http://blog.parature.com/miscellaneous/parature-travels-accross-the-pond/#comments Tue, 16 Feb 2010 15:49:25 +0000 Parature http://blog.parature.com/?p=553 Parature European Users' Group - February 16-17, 2010

Parature European Users' Group - February 16-17, 2010

Parature traveled to London to host two events this week; a prospect event, Parature Customer Experience Seminar, on Wednesday, February 17th, and a customer event, Parature European Users’ Group, February 16th – 17th.

We will be hosting a Welcome Reception & Dinner on Tuesday night for prospects, customers, and partners. Check out the agendas by clicking on the event links.

The Parature Customer Experience Seminar will entail a keynote by Sahar Hashemi, Co-founder of Coffee Republic, a demonstration of Parature Customer ServiceTM software, a presentation from one of our new partners, Get Satisfaction, and will be emceed by Parature Account Executive, Rick Niles.

The Parature European Users’ Group will include (3) hours of Parature hands-on training by Parature Training Manager, Lisa Flynn, keynote by Sahar Hashemi, Executive Address by Tim Davenport, Product Roadmap session by Cindy Cruzado, Get Satisfaction presentation, three customer presentations from Seatwave, Huddle, and Serco, and will be emceed by Parature Director of Account Management, Bob Rosenau.

We are very excited about the great interest and registrations for this event!

]]> http://blog.parature.com/miscellaneous/parature-travels-accross-the-pond/feed/ 0 Welcome to the Parature Blog – Your Source for Providing a Better All Around Customer Service Experience http://blog.parature.com/miscellaneous/welcome-to-the-parature-blog-your-source-for-providing-a-better-all-around-customer-service-experience/ http://blog.parature.com/miscellaneous/welcome-to-the-parature-blog-your-source-for-providing-a-better-all-around-customer-service-experience/#comments Mon, 20 Apr 2009 13:11:21 +0000 Duke Chung http://blog.parature.com/?p=15 One thing I know for sure about folks in the customer service and support community. They love to connect, share ideas, help each other out wherever and whenever they can. That’s really not surprising, since customer service professionals are in the business of maintaining and growing valuable, sustainable customer relationships every day.

That’s the idea behind our new blog site. We’ll share best practices. Talk about what’s working and what’s not. We’ll take on hot button topics like techniques for dealing with difficult customers, how to improve customer service and cut costs in a downturn, how to ramp up your customer satisfaction numbers.

This is the place for you to share opinions, stories, questions, what’s going on in your part of the world of online customer service. Learn what your peers are up to, and join in on some of the latest talk and trends for running a terrific online customer support machine.

There’s a lot to talk about. You’ll hear from customer service professionals and industry experts, as well as some of us working inside Parature. But most importantly, we want to know what you have to say.

Looking forward to seeing you here soon and don’t forget to check out our first blog topic Providing great customer service is a full-time job.

Duke

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