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Download the Coremetrics success story

Every day, more than 2,000 online business sites globally – with transactions representing over $20 billion per year – rely on Coremetrics to optimize their online marketing.

Most significantly, the company’s clients are happy. Yet not that long ago, Coremetrics recognized it was time to take support to the next level to drive client satisfaction.

“We recognized the need to provide our clients the 24×7 help needed, but in a scalable way,” said Paige Newcombe, senior director, Global Client Services. “The metrics spoke to the need to offer new support solutions to our clients.”

Download this customer success story and discover how leading marketing optimization software provider Coremetrics increased customer satisfaction, loyalty and revenue with Web self-service.

Parature and ThePort™ Network Announce Strategic Partnership

Parature announced today a referral partnership agreement with ThePort™ Network, social media solutions provider for associations and nonprofit organizations. Parature and ThePort Network, both software-as-a-service (SaaS) providers, have a significant focus on the association and nonprofit markets.

“As a leader in on-demand customer service software, we are delighted to enter into a partnership with a proven social media solutions provider,” said Parature Founder and Chief Strategy Officer, Duke Chung. “Parature is one of the fastest growing customer service and support software companies in the United States and this partnership is a logical next step to expand our footprint in the association and nonprofit communities.” Read more »

Rosetta Stone Focuses on Customer Success with Parature Customer Service™ Software

Parature announced today that Rosetta Stone Inc. (NYSE) , a leading provider of technology-based language learning solutions, selected Parature Customer Service™ software to efficiently manage their customer service and strategically support their customer-centric focus.

“Rosetta Stone is committed to changing the way the world learns languages. With the introduction of our innovative, online language-learning solution, Rosetta Stone® TOTALe™, we are completely focused on our customers’ success and making the learning experience truly enjoyable,” said Jay Topper, vice president of customer success, Rosetta Stone.

Rosetta Stone TOTALe builds on and enhances the effectiveness of the award-winning Rosetta Course™ by seamlessly integrating it with coach-led practice sessions, fun and engaging language games, access to native speakers and encouragement from customer success agents – all live and online. Rosetta Stone TOTALe learners will have their own Customer Success Team providing live guidance and encouragement every step of the way. Read more »

Parature Ranked Number 235 Fastest Growing Company in North America on Deloitte’s 2009 Technology Fast 500

Parature announced today that it ranked number 235 on Technology Fast 500™, Deloitte LLP’s ranking of 500 of the fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. Rankings are based on percentage of fiscal year revenue growth during the five year period from 2004-2008. Parature grew 565 percent during this period.

Parature Founder, Duke Chung credits the vast market Parature serves, the advanced technology it delivers and their visionary customers with the company’s 565 percent revenue growth over the past five years. “Parature is honored to be included in the Deloitte Technology Fast 500™ for North America,” stated Chung. “To be ranked 235 out of 500 fast growth companies in the country is an outstanding accomplishment. Parature will continue to set the standard for support teams worldwide by providing the smartest, most efficient way for organizations to serve their customers.” Read more »

Parature announced today that Tim Davenport has been appointed as CEO to lead Parature in its next stage of growth. A successful executive with an impressive track record in the software industry, Mr. Davenport has held several CEO and Board positions and will lead Parature’s growth strategy. Mr. Davenport brings a wealth of relevant operating experience in many corners of the technology industry, including software, e-commerce, business process outsourcing and transaction hosting. Mr. Davenport succeeds founder and CEO Duke Chung, who will serve in a new role to help the company focus on strategy, corporate development, and serve as the chief evangelist for Parature.

Mr. Davenport most recently served as president of Revolution Health Network. Preceding his position at Revolution Health Network, he was the CEO of Vastera which sold to JP Morgan Chase in 2005. Prior to that, he served as CEO of Best Software, where he oversaw the company’s IPO in 1997, as well as its purchase by the Sage Group plc in 2000. Mr. Davenport has also served as an executive with a number of public and private technology companies, including Lotus Development and McGraw Hill. He has also held board positions in a number of successful technology companies including Axent Technologies, Softrax, Serena Software and CorasWorks Corporation. Read more »