http://blog.parature.com/customerserviceexperience/a-multi-channel-service-environment-essential-to-customer-retention/ The Parature Blog Tue, 09 Mar 2010 01:54:01 +0000 http://wordpress.org/?v=2.9 hourly 1 http://blog.parature.com/customerserviceexperience/a-multi-channel-service-environment-essential-to-customer-retention/comment-page-1/#comment-898 Bob Wed, 18 Nov 2009 10:43:27 +0000 http://blog.parature.com/?p=438#comment-898 I'm interested in Self Help Web solutions. Does Parature provide any native or through integrations with the liks of Softlib Software? Thanks I’m interested in Self Help Web solutions. Does Parature provide any native or through integrations with the liks of Softlib Software?
Thanks

]]> http://blog.parature.com/customerserviceexperience/a-multi-channel-service-environment-essential-to-customer-retention/comment-page-1/#comment-821 David Sellings Thu, 12 Nov 2009 20:18:11 +0000 http://blog.parature.com/?p=438#comment-821 Excellent presnetation. I always expect the 80/20 rule to apply to seminars/webinars - 20% good; 80% OK or worse. This time the rule still applied but completely the obverse: 80% (minimum) excellent; the rest very accepatable! Well done to Parature and Gary for a non-intrusive 'soft sell'. Made me much more interested in Parature than if Gary had offered a hard sell. Excellent presnetation. I always expect the 80/20 rule to apply to seminars/webinars – 20% good; 80% OK or worse. This time the rule still applied but completely the obverse: 80% (minimum) excellent; the rest very accepatable! Well done to Parature and Gary for a non-intrusive ’soft sell’. Made me much more interested in Parature than if Gary had offered a hard sell.

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