“Best Practices in Customer Service” Webinar Series
Customer Service Experience, Webinars, What's happening at Parature 1 Comment
"Best Practices in Customer Service" Webinar Series
Delivered by the industry’s leading minds, this thought leadership series is designed to serve as a valuable resource to provide insight into customer service best practices and industry trends. The webinars in this series are ‘must attend’ events for any organization committed to improving the customer experience. We invite you to register for one or register for all depending on the topics that interest you.
Customer service industry experts, Robert Spector – bestselling author, Rich Gallagher of Point of Contact Group, Paige Newcombe of Coremetrics, John Ragsdale of Technology Services Industry Association (TSIA), Dr. Natalie Petouhoff of Forrester Research, Jay Topper of Rosetta Stone, Sahar Hashemi of Coffee Republic, Lorraine Grubbs-West of Lessons in Loyalty and Southwest Airlines, and Lisa Ford – customer service expert will focus on current industry technologies, best practices and trends that are key for organizations to improve their support processes to improve the customer experience.
The Best Practices in Customer Service webinar series:
The Nordstrom Way to Customer Service Excellence
Date: January 20, 2010 - 2:00pm EST
Presenter: Robert Spector - Bestselling Author of The Nordstrom Way to Customer Service Excellence
Watch recorded version
Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support
Date: February 24, 2010 - 2:00pm EST
Presenter: Rich Gallagher - Bestselling Author and Communications Skills Expert
Watch recorded version
Metrics that Wow! How Coremetrics Became the Customer Service Model of Success
Date: March 30, 2010 - 2:00pm EDT
Presenters: John Ragsdale - Vice President of Technology Research, TSIA and Paige Newcombe - Senior Director, Global Client Services, Coremetrics
Watch recorded version
Why the Customer Experience Matters Most – Rosetta Stone’s Customer Success Strategy
Date: April 21, 2010 - 2:00pm EDT
Presenters: Dr. Natalie Petouhoff - Senior Analyst, Forrester Research and Jay Topper - Vice President of Customer Success, Rosetta Stone
Watch recorded version
In the Customers’ Shoes: How Coffee Republic Built its Brand through Great Customer Experiences (UK Audience)
Date: April 28, 2010 - 9:00am EDT/2:00pm BST
Presenter: Sahar Hashemi - Co-founder, Coffee Republic
Watch recorded version
How to Build a Culture of Customer Loyalty – How Southwest Airlines Does It
Date: May 19, 2010 - 2:00pm EDT
Presenter: Lorraine Grubbs-West - President of Lessons in Loyalty and former Director of Employment at Southwest Airlines
Watch recorded version
Why Customer Service is NOT Enough
Date: June 22, 2010 - 2:00pm EDT
Presenter: Lisa Ford - Creator of How to Give Exceptional Customer Service and author of Exceptional Customer Service - Going Beyond Good Service to Exceed the Customer’s Expectations
Register Now
Parature’s “Best Practices in Customer Service” webinar series is designed to serve as an educational and informational resource for organizations throughout numerous industry sectors to gain insight into customer service best practices and to improve the customer experience.
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