Comments on: Expediting delivery of WOW customer service Zappos-style http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow-customer-service-zappos-style/ The Parature Blog Fri, 20 Nov 2009 14:54:37 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Improve Marketing Performance: Tip #3 http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow-customer-service-zappos-style/comment-page-1/#comment-537 Improve Marketing Performance: Tip #3 Fri, 04 Sep 2009 14:43:33 +0000 http://blog.parature.com/?p=63#comment-537 [...] [...] [...] [...]

]]> By: Rich Gallagher http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow-customer-service-zappos-style/comment-page-1/#comment-172 Rich Gallagher Tue, 02 Jun 2009 02:59:49 +0000 http://blog.parature.com/?p=63#comment-172 This was a truly incredible presentation. Tony, you "get" that great service is all about culture like few people do - and there are few more powerful arguments for Zappos' culture than reaching $1 billion in sales. Thanks for a great talk, I really enjoyed it! This was a truly incredible presentation. Tony, you “get” that great service is all about culture like few people do – and there are few more powerful arguments for Zappos’ culture than reaching $1 billion in sales. Thanks for a great talk, I really enjoyed it!

]]> By: Karolyn D http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow-customer-service-zappos-style/comment-page-1/#comment-166 Karolyn D Fri, 29 May 2009 03:27:09 +0000 http://blog.parature.com/?p=63#comment-166 One of favorite part of Tony's presentation was an anecdote about their customer service being so helpful he was able to prove it through a pizza dare. The stories really define Zappos' culture. Personal story - I enjoyed a "surprise" upgrade to overnight shipping from Zappos on a pair of sneakers. Needless to say- I was happy. One of favorite part of Tony’s presentation was an anecdote about their customer service being so helpful he was able to prove it through a pizza dare. The stories really define Zappos’ culture.

Personal story – I enjoyed a “surprise” upgrade to overnight shipping from Zappos on a pair of sneakers. Needless to say- I was happy.

]]> By: Darrell G http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow-customer-service-zappos-style/comment-page-1/#comment-155 Darrell G Tue, 26 May 2009 04:03:45 +0000 http://blog.parature.com/?p=63#comment-155 I really enjoyed hearing/seeing Tony speak. It is amazing to take some simple yet uncommon ideas and get a whole organization behind those ideals. Amazing. There is a lot more to learn! I really enjoyed hearing/seeing Tony speak. It is amazing to take some simple yet uncommon ideas and get a whole organization behind those ideals. Amazing. There is a lot more to learn!

]]> By: Maria http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow-customer-service-zappos-style/comment-page-1/#comment-151 Maria Thu, 21 May 2009 20:13:01 +0000 http://blog.parature.com/?p=63#comment-151 There are so few companies I have never had a negative experience with, and I can definitely say Zappos is one of them. They consistently go above and beyond and therefore are a go-to online retailer in my book! There are so few companies I have never had a negative experience with, and I can definitely say Zappos is one of them. They consistently go above and beyond and therefore are a go-to online retailer in my book!

]]> By: Don http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow-customer-service-zappos-style/comment-page-1/#comment-150 Don Thu, 21 May 2009 19:58:26 +0000 http://blog.parature.com/?p=63#comment-150 Tony is an engaging speaker and totally believes that taking care of the customer now will pay dividends now and in the future for his company. There is a reason why Zappos customers LOVE Zappos, and it has everything to do with great customer service and treating people right. A simple formula yields spectacular results for Tony and his company. Tony is an engaging speaker and totally believes that taking care of the customer now will pay dividends now and in the future for his company. There is a reason why Zappos customers LOVE Zappos, and it has everything to do with great customer service and treating people right. A simple formula yields spectacular results for Tony and his company.

]]> By: Mel http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow-customer-service-zappos-style/comment-page-1/#comment-149 Mel Thu, 21 May 2009 13:04:09 +0000 http://blog.parature.com/?p=63#comment-149 Thought I'd test out some of this Zappos customer support myself. Called their customer service this morning (6am their time), got a very friendly voice on the phone. I asked if they had a brand/style of shoe I hadn't seen on Zappos.com and sure enough, after checking that out the rep referred me to three other competitor sites that had the shoe. Way to follow through, Tony and Zappos! Thought I’d test out some of this Zappos customer support myself. Called their customer service this morning (6am their time), got a very friendly voice on the phone. I asked if they had a brand/style of shoe I hadn’t seen on Zappos.com and sure enough, after checking that out the rep referred me to three other competitor sites that had the shoe. Way to follow through, Tony and Zappos!

]]> By: Marylandpatsfan http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow-customer-service-zappos-style/comment-page-1/#comment-147 Marylandpatsfan Wed, 20 May 2009 20:33:37 +0000 http://blog.parature.com/?p=63#comment-147 This was a great speech at ParaFest! You really understand why Zappos is such a successful company when you see Tony. He has built a culture of customer success and every employee at Zappos understands it. Thank you for getting Tony to speak and thank you for posting this information. This was a great speech at ParaFest! You really understand why Zappos is such a successful company when you see Tony. He has built a culture of customer success and every employee at Zappos understands it. Thank you for getting Tony to speak and thank you for posting this information.

]]> By: Elaine Harvey http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow-customer-service-zappos-style/comment-page-1/#comment-140 Elaine Harvey Tue, 19 May 2009 18:05:01 +0000 http://blog.parature.com/?p=63#comment-140 Great talk Tony. Entertaining and thought provoking. Great talk Tony. Entertaining and thought provoking.

]]> By: Gregory R Hartigan http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow-customer-service-zappos-style/comment-page-1/#comment-134 Gregory R Hartigan Tue, 19 May 2009 02:45:28 +0000 http://blog.parature.com/?p=63#comment-134 Tony, you gotta write a book, do some webinars / training videos...keep up the good work Tony, you gotta write a book, do some webinars / training videos…keep up the good work

]]>