http://blog.parature.com/customerserviceexperience/how-do-you-deliver-world-class-service-when-your-support-traffic-doubles/ The Parature Blog Sat, 13 Mar 2010 15:16:34 +0000 http://wordpress.org/?v=2.9 hourly 1 http://blog.parature.com/customerserviceexperience/how-do-you-deliver-world-class-service-when-your-support-traffic-doubles/comment-page-1/#comment-218 Jennifer Henning Wed, 17 Jun 2009 18:19:00 +0000 http://blog.parature.com/?p=146#comment-218 Having Parature has helped with support traffic spikes immensely. When there is an issue affecting multiple customers, we are quickly able to update our support portal, mass email our customers, and mass action any support tickets for the issue. Previously, we would have to wait for the tickets to start rolling in, and handle each one individually- you can imagine the amount of time wasted there and the aggravation our customers faced when not being notified promptly. Having Parature has helped with support traffic spikes immensely. When there is an issue affecting multiple customers, we are quickly able to update our support portal, mass email our customers, and mass action any support tickets for the issue. Previously, we would have to wait for the tickets to start rolling in, and handle each one individually- you can imagine the amount of time wasted there and the aggravation our customers faced when not being notified promptly.

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