Comments on: How Social Media is Transforming Customer Service and the Customer Experience http://blog.parature.com/customerserviceexperience/how-social-media-is-transforming-customer-service-and-the-customer-experience/ The Parature Blog Wed, 10 Mar 2010 05:02:30 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Ayelehin Olorunfemi http://blog.parature.com/customerserviceexperience/how-social-media-is-transforming-customer-service-and-the-customer-experience/comment-page-1/#comment-726 Ayelehin Olorunfemi Wed, 21 Oct 2009 14:56:19 +0000 http://blog.parature.com/?p=153#comment-726 The Webinar was very interesting. Very straight to the point. No ambiguity. Its a must liste-to for any company that want to leverage its customer service for high ROI, customer retention and feedback mechanism The Webinar was very interesting. Very straight to the point. No ambiguity. Its a must liste-to for any company that want to leverage its customer service for high ROI, customer retention and feedback mechanism

]]> By: Beyond Kumbaya: More on Enterprise 2.0 ROI for customer service communities | IT Project Failures | ZDNet.com http://blog.parature.com/customerserviceexperience/how-social-media-is-transforming-customer-service-and-the-customer-experience/comment-page-1/#comment-286 Beyond Kumbaya: More on Enterprise 2.0 ROI for customer service communities | IT Project Failures | ZDNet.com Thu, 09 Jul 2009 17:24:03 +0000 http://blog.parature.com/?p=153#comment-286 [...] tweeted (and many have re-tweeted) this webinar link and this slideshare presentation link so anyone can hear the report webinar and download the [...] [...] tweeted (and many have re-tweeted) this webinar link and this slideshare presentation link so anyone can hear the report webinar and download the [...]

]]> By: drnatalie http://blog.parature.com/customerserviceexperience/how-social-media-is-transforming-customer-service-and-the-customer-experience/comment-page-1/#comment-246 drnatalie Fri, 26 Jun 2009 18:43:28 +0000 http://blog.parature.com/?p=153#comment-246 Hi Alan and Martina, I really appreciate your comments! I've been researching the affect of social media on customer service for the last several months. Its been fascinating to see the quick and dramatic changes that companies that have the courage to deploy it experience. It's an exciting time to be in corporate america and watch it change before our very eyes. I think Parature is handling the ppt. Love to hear from you! follow me at @drnatalie Hi Alan and Martina,
I really appreciate your comments! I’ve been researching the affect of social media on customer service for the last several months. Its been fascinating to see the quick and dramatic changes that companies that have the courage to deploy it experience. It’s an exciting time to be in corporate america and watch it change before our very eyes. I think Parature is handling the ppt.

Love to hear from you!
follow me at @drnatalie

]]> By: Martina Nicholas http://blog.parature.com/customerserviceexperience/how-social-media-is-transforming-customer-service-and-the-customer-experience/comment-page-1/#comment-239 Martina Nicholas Thu, 25 Jun 2009 12:59:15 +0000 http://blog.parature.com/?p=153#comment-239 Excellent webinar, I agree! Dr. Petouhoff mentioned she would make the presentation available. How can we access it? Thanks! Excellent webinar, I agree! Dr. Petouhoff mentioned she would make the presentation available. How can we access it?
Thanks!

]]> By: Alan Mitchell http://blog.parature.com/customerserviceexperience/how-social-media-is-transforming-customer-service-and-the-customer-experience/comment-page-1/#comment-233 Alan Mitchell Wed, 24 Jun 2009 19:26:28 +0000 http://blog.parature.com/?p=153#comment-233 Excellent webinar. Would love to get Dr. Petouhoff's deck. Also wonder abut the market demand for or potential payoff of adding click-to-talk capability for voice communications between customers on social networks and mobile informal customer care agents, such as between prospective customers on Web 2.0 social networks and mobile sales associates or mobile enthusiasts. Excellent webinar. Would love to get Dr. Petouhoff’s deck. Also wonder abut the market demand for or potential payoff of adding click-to-talk capability for voice communications between customers on social networks and mobile informal customer care agents, such as between prospective customers on Web 2.0 social networks and mobile sales associates or mobile enthusiasts.

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