Tweets of the Week - February 1-5, 2010
Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.
To keep up to date with all these valuable links, simply follow us @Parature.
CRM & Customer Satisfaction: CRM implementations that improve your customer knowledge increase your customer satisfaction scores
http://bit.ly/9Feqk8
by Jim Henning at Vovici
The Perils of Treating Different Customers Differently
http://bit.ly/cV0UhB
by DonPeppers at Peppers & Rogers Group
10 Rules of Customer Centricity
http://bit.ly/9ETjfx
by Gerardo Dada at 1to1media.com
Customer Service = Human, Heartwarming
by Paul Greenberg – SocialCRM: The Conversation at ZDNet
http://bit.ly/a1IehY
Webinar Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support
by Parature
http://bit.ly/d1R0sQ
The Future of Online Customer Experience
by Moira Dorsey at The Forrester Blog
http://bit.ly/dmT3f6
Survey of Customer Support preferences & usage patterns
by Parature (Original post by @JohnFMoore)
http://bit.ly/ccOEkT
If you are interested in sharing links to valuable customer service or customer experience articles that we missed, please do so by posting a comment here or send us a tweet @Parature.
