Tweets of the Week - February 8-12, 2010
Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.
To keep up to date with all these valuable links, simply follow us @Parature.
Take Stock In Customer Experience Leaders
http://bit.ly/a17dLU
by Bruce Temkin at Customer Experience Matters
How Comcast Approaches Social CRM
http://bit.ly/c1PGcd
by Jacob Morgan
On measuring the return on Customer Experience…
http://bit.ly/a0LCHl
by John Oswald Buzz-Tank.com
Webinar Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support
by Parature
http://bit.ly/d1R0sQ
Survey of Customer Support preferences & usage patterns
by Parature (Original post by @JohnFMoore)
http://bit.ly/ccOEkT
If you are interested in sharing links to valuable customer service or customer experience articles that we missed, please do so by posting a comment here or send us a tweet @Parature
