Tweets of the Week - January 18-22, 2010
Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.
To keep up to date with all these valuable links, simply follow us @Parature.
Customer Experience is More Important Than Ever
http://bit.ly/d2eBGh
by Valeria Maltoni at Conversation Agent
Inside Story: Customer Relations through Social Networks; opportunity or threat (part II)
http://bit.ly/5JxI9I
by Passion 4 Customers
The Future of Customer Service is Here – Are You Ready For It? (webinar requires registration)
http://bit.ly/aM7Dru
by Brent Leary at Brent’s Social CRM Blog
Dear CEOs, please Tweet!
http://bit.ly/cjXOsW
by Harish Kotadia, Ph.D. at Thoughts on Social CRM and Analytics
The four challenges to achieving customer engagement
http://bit.ly/d9Sbmp
by MyCustomer.com
Three Simple Steps to Help You Win the Customer Service Race
http://bit.ly/axCF2D
by Bill Hogg
If you are interested in sharing links to valuable customer service or customer experience articles that we missed, please do so by posting a comment here or send us a tweet @Parature.
[...] This post was mentioned on Twitter by Parature, Dayna Tenorio and Yesenia Chappell, John M Perez. John M Perez said: Tweets of the Week: January 25-29, 2010: Every week it is our goal to share interesting articles that we feel can … http://bit.ly/djCXJq [...]