Comments on: What to Say to a Porcupine – Part 2: Delivering Bad News http://blog.parature.com/customerserviceexperience/what-to-say-to-a-porcupine-part-2-delivering-bad-news/ The Parature Blog Wed, 10 Mar 2010 05:02:30 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Rich Gallagher http://blog.parature.com/customerserviceexperience/what-to-say-to-a-porcupine-part-2-delivering-bad-news/comment-page-1/#comment-115 Rich Gallagher Wed, 13 May 2009 22:50:54 +0000 http://blog.parature.com/?p=39#comment-115 Ah, and I almost forgot - Parature has a great archived webinar covering this material, entitled "What to say to a porcpuine" - go to their main page, select the link for their 2009 webinar series, and then click on my smiling face. Take care! Ah, and I almost forgot – Parature has a great archived webinar covering this material, entitled “What to say to a porcpuine” – go to their main page, select the link for their 2009 webinar series, and then click on my smiling face. Take care!

]]> By: Rich Gallagher http://blog.parature.com/customerserviceexperience/what-to-say-to-a-porcupine-part-2-delivering-bad-news/comment-page-1/#comment-114 Rich Gallagher Wed, 13 May 2009 22:48:03 +0000 http://blog.parature.com/?p=39#comment-114 Good point Beth, many people learn visually or by "doing." In fact, when I do live training, I generally do a lot of role-playing, because that - not my bon mots - is where the learning takes place. Parature did have a video crew taping my presentation at Parafest, will keep you posted if this becomes available on the web. Also, the main page for my book Great Customer Connections - from which this material is based - has an audio interview on the main page: www.greatcustomerconnections.com. Thanks! Good point Beth, many people learn visually or by “doing.” In fact, when I do live training, I generally do a lot of role-playing, because that – not my bon mots – is where the learning takes place.

Parature did have a video crew taping my presentation at Parafest, will keep you posted if this becomes available on the web. Also, the main page for my book Great Customer Connections – from which this material is based – has an audio interview on the main page: http://www.greatcustomerconnections.com. Thanks!

]]> By: Beth N http://blog.parature.com/customerserviceexperience/what-to-say-to-a-porcupine-part-2-delivering-bad-news/comment-page-1/#comment-67 Beth N Fri, 08 May 2009 04:09:23 +0000 http://blog.parature.com/?p=39#comment-67 I'm still a little confused about this perhaps b/c I learn more from seeing/hearing... I can't visualize this... Do you have any audios/webinars? I’m still a little confused about this perhaps b/c I learn more from seeing/hearing… I can’t visualize this… Do you have any audios/webinars?

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