May 28
Parature and McGarahan and Associates delivered the results of the Service & Support Metrics survey today in a live webinar(*), providing details of what is really happening behind the scenes in today’s service centers, as well as humorous insights about challenging customer interactions.
What are you experiencing in your service and support centers? Share your data on metrics related to running your support operations or funny stories from your challenging customer interactions.
If you missed the webinar, the recorded version is available at http://www.parature.com/webinar.aspx?ID=09-0003. Continue the webinar discussion here.
Speaking of surveys.. I went to Bob Evans last weekend. The food was great, but the service was horrible. For the first time ever, i decided to call that 800 number survey they put on your reciept. I was shocked to see that only 1 question was about the server!
How do you decide which questions will get you actionable feedback to improve your services?