Comments on: Providing great customer service is a full-time job http://blog.parature.com/customerservicesoftware/providing-great-customer-service-is-a-full-time-job/ The Parature Blog Wed, 10 Mar 2010 05:02:30 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Henry A http://blog.parature.com/customerservicesoftware/providing-great-customer-service-is-a-full-time-job/comment-page-1/#comment-660 Henry A Mon, 05 Oct 2009 20:29:14 +0000 http://blog.parature.com/?p=18#comment-660 JOBFOX is a fraudulent job board. They prey on the unemployed. My name is Henry. I live in Los Angeles, CA. I asked jobfox to cancel my membership within 1/2 hour of receiving their "Welcome" message. They did not acknowledge the cancelation. They proceeded to charge my credit card 4 days later. I tried again repeatedly. They acknowledge my request to cancel but they still drag their feet about the refund. I still don't have a refund after 2 months of trying. No phone number to call. No real person to talk to. Their website is a scam. WARNING: STAY AWAY FROM JOBFOX. Spread this warning around so that others don't fall victim to their practices. JOBFOX is a fraudulent job board. They prey on the unemployed. My name is Henry. I live in Los Angeles, CA. I asked jobfox to cancel my membership within 1/2 hour of receiving their “Welcome” message. They did not acknowledge the cancelation. They proceeded to charge my credit card 4 days later. I tried again repeatedly. They acknowledge my request to cancel but they still drag their feet about the refund. I still don’t have a refund after 2 months of trying. No phone number to call. No real person to talk to. Their website is a scam. WARNING: STAY AWAY FROM JOBFOX. Spread this warning around so that others don’t fall victim to their practices.

]]> By: jungle http://blog.parature.com/customerservicesoftware/providing-great-customer-service-is-a-full-time-job/comment-page-1/#comment-65 jungle Thu, 07 May 2009 08:57:12 +0000 http://blog.parature.com/?p=18#comment-65 I am quite agree with your opinion. I am quite agree with your opinion.

]]> By: Parature http://blog.parature.com/customerservicesoftware/providing-great-customer-service-is-a-full-time-job/comment-page-1/#comment-20 Parature Wed, 22 Apr 2009 18:28:29 +0000 http://blog.parature.com/?p=18#comment-20 Thanks for the feedback, we appreciate your comments. Please be assured that the Parature Blog is meant to be a source for providing better customer service by sharing ideas and best practices. It is in no way meant to be a marketing site and we apologize for any confusion that our first blog post may have caused. Parature is quite new to social media and we are learning as we go. Steve is correct that we were trying to show a different approach to meeting customer needs, albeit not in the true, unbiased spirit of a blog. We have taken your comments seriously and we are committed to bringing valuable impartial content to our blog. We will post a new topic next week and hope that you will return. Thanks for the feedback, we appreciate your comments. Please be assured that the Parature Blog is meant to be a source for providing better customer service by sharing ideas and best practices. It is in no way meant to be a marketing site and we apologize for any confusion that our first blog post may have caused. Parature is quite new to social media and we are learning as we go. Steve is correct that we were trying to show a different approach to meeting customer needs, albeit not in the true, unbiased spirit of a blog. We have taken your comments seriously and we are committed to bringing valuable impartial content to our blog. We will post a new topic next week and hope that you will return.

]]> By: Steve http://blog.parature.com/customerservicesoftware/providing-great-customer-service-is-a-full-time-job/comment-page-1/#comment-15 Steve Mon, 20 Apr 2009 19:33:18 +0000 http://blog.parature.com/?p=18#comment-15 Maybe not the best idea for the first topic but I think the intent is to show that Jobfox has a different approach to meeting the needs of their customers by changing the way business is done. As most employment websites allow you to post a resume or a company to post an opening they are acting as an impromptu HR resource for both parties. With the current unemployment rate I think the choice of featuring Jobfox was a good one but the article should highlight them more in a way that shows it’s about how they handle customers not hurry and go check out Jobfox. All in all the jury is still out on the benefit of this blog as a whole for me; hopefully the next post will have more focus on Customer Service. Maybe not the best idea for the first topic but I think the intent is to show that Jobfox has a different approach to meeting the needs of their customers by changing the way business is done. As most employment websites allow you to post a resume or a company to post an opening they are acting as an impromptu HR resource for both parties. With the current unemployment rate I think the choice of featuring Jobfox was a good one but the article should highlight them more in a way that shows it’s about how they handle customers not hurry and go check out Jobfox. All in all the jury is still out on the benefit of this blog as a whole for me; hopefully the next post will have more focus on Customer Service.

]]> By: ralph http://blog.parature.com/customerservicesoftware/providing-great-customer-service-is-a-full-time-job/comment-page-1/#comment-12 ralph Mon, 20 Apr 2009 18:20:15 +0000 http://blog.parature.com/?p=18#comment-12 Agreed. Self promotion under the guise of blog eliminates any interest I might have had. Sorry. Agreed. Self promotion under the guise of blog eliminates any interest I might have had. Sorry.

]]> By: fred http://blog.parature.com/customerservicesoftware/providing-great-customer-service-is-a-full-time-job/comment-page-1/#comment-6 fred Mon, 20 Apr 2009 16:58:00 +0000 http://blog.parature.com/?p=18#comment-6 Is this a blog or a Marketing site? Not a good first start into blogging from my opinion! Is this a blog or a Marketing site?

Not a good first start into blogging from my opinion!

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