Comments on: How to Tell Anyone Anything – Part 2: Be Curious, Not Furious http://blog.parature.com/customerserviceexperience/how-to-tell-anyone-anything-part-2-be-curious-not-furious/ The Parature Blog Sat, 24 Jul 2010 12:15:34 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Rich Gallagher http://blog.parature.com/customerserviceexperience/how-to-tell-anyone-anything-part-2-be-curious-not-furious/comment-page-1/#comment-683 Rich Gallagher Thu, 08 Oct 2009 17:25:40 +0000 http://blog.parature.com/?p=370#comment-683 Hey, thanks for your kind words Jenny, and enjoy the book! Hey, thanks for your kind words Jenny, and enjoy the book!

]]> By: Jenny http://blog.parature.com/customerserviceexperience/how-to-tell-anyone-anything-part-2-be-curious-not-furious/comment-page-1/#comment-677 Jenny Thu, 08 Oct 2009 08:33:47 +0000 http://blog.parature.com/?p=370#comment-677 I must say I'm getting addicted to your 'How to' articles! They have changed my view about certain things in the office, about myself but it also seems I have found the way back to my agents. Yes, it is true.. sometimes you just don't know how to deliver feedback to an agent regarding a not so positive situation but your articles have shown me some great suggestions. Btw, thank you! And that's why I have just bought a copy of 'How to Tell Anyone Anything'.. finally! I must say I’m getting addicted to your ‘How to’ articles!

They have changed my view about certain things in the office, about myself but it also seems I have found the way back to my agents.

Yes, it is true.. sometimes you just don’t know how to deliver feedback to an agent regarding a not so positive situation but your articles have shown me some great suggestions. Btw, thank you!

And that’s why I have just bought a copy of ‘How to Tell Anyone Anything’.. finally!

]]> By: Rich Gallagher http://blog.parature.com/customerserviceexperience/how-to-tell-anyone-anything-part-2-be-curious-not-furious/comment-page-1/#comment-674 Rich Gallagher Thu, 08 Oct 2009 00:24:12 +0000 http://blog.parature.com/?p=370#comment-674 LOL good one Mark :). All joking aside, I'm speaking from experience here. Being willing to explore how my own teams saw the world was the key to changing from a "cover your analysis" culture to one where people would learn and grow. LOL good one Mark :) .

All joking aside, I’m speaking from experience here. Being willing to explore how my own teams saw the world was the key to changing from a “cover your analysis” culture to one where people would learn and grow.

]]> By: Tweets that mention The Parature Blog | How to Tell Anyone Anything – Part 2: Be Curious, Not Furious | Your Source for Providing a Better Customer Service and Customer Support Experience -- Topsy.com http://blog.parature.com/customerserviceexperience/how-to-tell-anyone-anything-part-2-be-curious-not-furious/comment-page-1/#comment-673 Tweets that mention The Parature Blog | How to Tell Anyone Anything – Part 2: Be Curious, Not Furious | Your Source for Providing a Better Customer Service and Customer Support Experience -- Topsy.com Wed, 07 Oct 2009 21:36:59 +0000 http://blog.parature.com/?p=370#comment-673 [...] This post was mentioned on Twitter by John Perez and Michael Pinkerton. Michael Pinkerton said: http://tinyurl.com/ybah4v6 - More advice from Parature on communicating with your customer support team: Don't breathe fire, just inquire [...] [...] This post was mentioned on Twitter by John Perez and Michael Pinkerton. Michael Pinkerton said: http://tinyurl.com/ybah4v6 – More advice from Parature on communicating with your customer support team: Don't breathe fire, just inquire [...]

]]> By: Mark http://blog.parature.com/customerserviceexperience/how-to-tell-anyone-anything-part-2-be-curious-not-furious/comment-page-1/#comment-672 Mark Wed, 07 Oct 2009 21:00:34 +0000 http://blog.parature.com/?p=370#comment-672 This article seems like it took a lot of thought and perhaps it was even challenging...how do you feel about such a challenging topic? ;) This article seems like it took a lot of thought and perhaps it was even challenging…how do you feel about such a challenging topic? ;)

]]> By: Parature http://blog.parature.com/customerserviceexperience/how-to-tell-anyone-anything-part-2-be-curious-not-furious/comment-page-1/#comment-671 Parature Wed, 07 Oct 2009 20:28:19 +0000 http://blog.parature.com/?p=370#comment-671 Jackie, thanks for your interest. Please use the following link to see the complete series. You'll see previous and upcoming parts here http://blog.parature.com/tag/how-to-tell/ Jackie, thanks for your interest.

Please use the following link to see the complete series. You’ll see previous and upcoming parts here http://blog.parature.com/tag/how-to-tell/

]]> By: Jackie Maher http://blog.parature.com/customerserviceexperience/how-to-tell-anyone-anything-part-2-be-curious-not-furious/comment-page-1/#comment-670 Jackie Maher Wed, 07 Oct 2009 20:10:19 +0000 http://blog.parature.com/?p=370#comment-670 This information was very good. How to I read up on part 1 of this series? This information was very good.

How to I read up on part 1 of this series?

]]>