Comments on: Using the power of videos in your customer support operations http://blog.parature.com/customerserviceexperience/using-the-power-of-videos-in-your-customer-support-operations/ The Parature Blog Sat, 24 Jul 2010 12:15:34 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Perry G http://blog.parature.com/customerserviceexperience/using-the-power-of-videos-in-your-customer-support-operations/comment-page-1/#comment-330 Perry G Wed, 29 Jul 2009 20:34:26 +0000 http://blog.parature.com/?p=210#comment-330 "specifically our iPhone application". How does one get their hands on Parature's iPhone application? I just searched applications on my iPhone and nothing came up. Forgive me if I missed and email or an announcement. “specifically our iPhone application”. How does one get their hands on Parature’s iPhone application? I just searched applications on my iPhone and nothing came up. Forgive me if I missed and email or an announcement.

]]> By: Karolyn D http://blog.parature.com/customerserviceexperience/using-the-power-of-videos-in-your-customer-support-operations/comment-page-1/#comment-297 Karolyn D Wed, 15 Jul 2009 13:49:32 +0000 http://blog.parature.com/?p=210#comment-297 Hey BradB, Here's my take- a bit stream of conscious so let me know if this answers your question. Of course, I welcome other comments to know what people are seeing/thoughts. We are seeing our customers use mobile phones (specifically our iPhone application) to enable their customers to search the knowledge base and submit issues. We also are seeing our customers use our new twitter integration to keep a pulse on customer sentiment. I still think video on mobile will definitely gain traction, but it will move even faster once all phones can support flash. That said, on the iPhone for example there are apps today that can play video (i.e. youtube app). I suspect it is only a matter of time until video will become more easily leveraged on mobile devices and in rich apps for support. I can watch my home TV on my iPhone for example through my slingbox. So as the technology enables it to be simpler- it will grow. Mobile technologies are really improving rapidly - iPhone, Android... new apps like twitter for quick communication & access to information anytime/anywhere. We are seeing quite a large use of video by our customers in self-service content served through our portal and KB articles. Hey BradB,

Here’s my take- a bit stream of conscious so let me know if this answers your question. Of course, I welcome other comments to know what people are seeing/thoughts.

We are seeing our customers use mobile phones (specifically our iPhone application) to enable their customers to search the knowledge base and submit issues.

We also are seeing our customers use our new twitter integration to keep a pulse on customer sentiment.

I still think video on mobile will definitely gain traction, but it will move even faster once all phones can support flash.

That said, on the iPhone for example there are apps today that can play video (i.e. youtube app). I suspect it is only a matter of time until video will become more easily leveraged on mobile devices and in rich apps for support.

I can watch my home TV on my iPhone for example through my slingbox. So as the technology enables it to be simpler- it will grow. Mobile technologies are really improving rapidly – iPhone, Android… new apps like twitter for quick communication & access to information anytime/anywhere.

We are seeing quite a large use of video by our customers in self-service content served through our portal and KB articles.

]]> By: BradB http://blog.parature.com/customerserviceexperience/using-the-power-of-videos-in-your-customer-support-operations/comment-page-1/#comment-296 BradB Tue, 14 Jul 2009 14:40:09 +0000 http://blog.parature.com/?p=210#comment-296 This seems applicable to video applications to the desktop PC. Have you seen any application of video to the mobil handset as a means to improve customer support? This seems applicable to video applications to the desktop PC. Have you seen any application of video to the mobil handset as a means to improve customer support?

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