Comments on: What’s really going on in customer service centers? http://blog.parature.com/customerserviceexperience/whats-really-going-on-in-customer-service-centers/ The Parature Blog Sat, 24 Jul 2010 12:15:34 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Frank Adams http://blog.parature.com/customerserviceexperience/whats-really-going-on-in-customer-service-centers/comment-page-1/#comment-167 Frank Adams Fri, 29 May 2009 12:04:54 +0000 http://blog.parature.com/?p=73#comment-167 Speaking of surveys.. I went to Bob Evans last weekend. The food was great, but the service was horrible. For the first time ever, i decided to call that 800 number survey they put on your reciept. I was shocked to see that only 1 question was about the server! How do you decide which questions will get you actionable feedback to improve your services? Speaking of surveys.. I went to Bob Evans last weekend. The food was great, but the service was horrible. For the first time ever, i decided to call that 800 number survey they put on your reciept. I was shocked to see that only 1 question was about the server!

How do you decide which questions will get you actionable feedback to improve your services?

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