Comments on: When You Can’t Say Yes…There is Opportunity for Success http://blog.parature.com/customerserviceexperience/when-you-cant-say-yes-there-is-opportunity-for-success/ The Parature Blog Sat, 24 Jul 2010 12:15:34 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Norman Frey http://blog.parature.com/customerserviceexperience/when-you-cant-say-yes-there-is-opportunity-for-success/comment-page-1/#comment-729 Norman Frey Thu, 22 Oct 2009 00:25:43 +0000 http://blog.parature.com/?p=384#comment-729 One of the main frustrations for customers is when they call and have to go through umpteen referrals and are placed on hold several times. Making sure they get to the person who can take care of their problems quickly is the best way to achieve customer satisfaction. One of the main frustrations for customers is when they call and have to go through umpteen referrals and are placed on hold several times.

Making sure they get to the person who can take care of their problems quickly is the best way to achieve customer satisfaction.

]]> By: Tweets that mention The Parature Blog | When You Can’t Say “Yes”…There is Opportunity for Success | Your Source for Providing a Better Customer Service and Customer Support Experience -- Topsy.com http://blog.parature.com/customerserviceexperience/when-you-cant-say-yes-there-is-opportunity-for-success/comment-page-1/#comment-724 Tweets that mention The Parature Blog | When You Can’t Say “Yes”…There is Opportunity for Success | Your Source for Providing a Better Customer Service and Customer Support Experience -- Topsy.com Wed, 21 Oct 2009 14:00:28 +0000 http://blog.parature.com/?p=384#comment-724 [...] This post was mentioned on Twitter by Parature, Yesenia Chappell. Yesenia Chappell said: RT @Parature When You Can’t Say “Yes”…There is Opportunity 4 Success http://bit.ly/3NhBSf #customerservice => Great article @stevenNYC123! [...] [...] This post was mentioned on Twitter by Parature, Yesenia Chappell. Yesenia Chappell said: RT @Parature When You Can’t Say “Yes”…There is Opportunity 4 Success http://bit.ly/3NhBSf #customerservice => Great article @stevenNYC123! [...]

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