Your Source for Providing a Better Customer Service and Customer Support Experience

Parature has created a mobile ticket system that empowers customers to be proactive and engaged in their campuses, communities and organizations by providing access to Parature Portal™ functionality from their iPhone and iTouch mobile devices. This mobile application provides customers – whether they are students, citizens or consumers – with an easy-to-use, efficient mechanism to conveniently report incidents when and where they see them. The application can be leveraged by colleges and universities to encourage students, faculty and staff to be engaged in the welfare of their campus by reporting incidents and maintenance issues such as broken lights and vending machines. Government agencies, facilities management or any organization that wants to leverage mobile technology can benefit from this application as well. Tailored to take advantage of the iPhone’s capabilities, the application is touch friendly with graphically rich features capable of displaying images like maps or rich text content such as relevant articles easily retrieved through a knowledgebase search. The location capture feature can help facilitate quick fixes to open incidents by automatically capturing the location of the customer at the time the incident is reported, and the ability to attach a photo of the problem or issue to the incident report can further expedite response times. Additionally, Parature customers can brand the mobile application to have the same look and feel as their support portal to become a recognizable extension of their existing customer support site.

Customers interested in learning more about this application, please contact your Parature Account Manager.