We understand the importance of being able to have a dashboard view of all your Parature reports in one place. So, we’ve teamed up with another Vienna, VA-based company – Sitscape – to deliver a new dashboard experience for all Parature Service Desk Users. With SitScape, you can create personalized dashboards of your Parature system in just minutes.
In your SitScape dashboard, you can assemble Parature reports, tickets, chat, rich media apps like Parature Video, track knowledgebase content and include document views as well. You can even track Parature’s Facebook page from the dashboard.
What’s amazing about SitScape’s product is that you can create live-components on-demand from any Web application or digital asset using their dashboard technology. This means that all embedded components added to your dashboard are always synced up with real-time data and even more impressive is all the links are live, which means you can drill down into the Parature report even though you are not in the Parature Service Desk. Of course, your Parature User ID has to be authenticated first in order for this to work. You can customize your dashboard view with SitScape by simply dragging and dropping components. Lastly, you can share your dashboards with colleagues or managers who can view the dashboard with data that corresponds to their User IDs; they can simply focus on viewing the relevant support information at-a-glance making information more accessible to non-expert users.
Check out the nifty video SitScape created that highlights some of the key features when integrated with a Parature system. For more information, contact SitScape at http://www.sitscape.com. Have fun!
