As others tighten belts, they’ve turned to Parature’s SaaS customer service software to help retain customers. That’s led to a 40% year-over-year revenue growth for the Vienna-based company and some recent milestones: 3K support portals worldwide, 16 million people using its product, and a 90% customer renewal rate. Pictured in various stages of flight: VPs Paul Ironside, Elaine Harvey, Gary McNeil, Karolyn Dector, Ben Martin, CEO Duke Chung, and VP Calvin Lam.
Originally posted by Tech Bisnow








