Support Makeover Earns Coremetrics Top Analyst Marks – Even as Company Reduces Support Costs
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Every day, more than 2,000 online business sites globally – with transactions representing over $20 billion per year – rely on Coremetrics to optimize their online marketing.
Most significantly, the company’s clients are happy. Yet not that long ago, Coremetrics recognized it was time to take support to the next level to drive client satisfaction.
“We recognized the need to provide our clients the 24×7 help needed, but in a scalable way,” said Paige Newcombe, senior director, Global Client Services. “The metrics spoke to the need to offer new support solutions to our clients.”
Download this customer success story and discover how leading marketing optimization software provider Coremetrics increased customer satisfaction, loyalty and revenue with Web self-service.
[...] This post was mentioned on Twitter by Parature, Dayna Tenorio and Drew Cozart, Yesenia Chappell. Yesenia Chappell said: RT @Parature Increase ur customer #loyalty to 90%! Discover how @coremetrics did it http://bit.ly/2AH8G #customerservice | It's actually 93% [...]
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This post was mentioned on Twitter by Parature: Increase your customer #loyalty to 90%! Discover how @coremetrics -mktg optimization SW provider did it http://bit.ly/2AH8G #customerservice…