Your Source for Providing a Better Customer Service and Customer Support Experience » askmen.com http://blog.parature.com The Parature Blog Thu, 22 Jul 2010 22:02:43 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 IGN Entertainment Holds Staff Steady with 92 percent of Customers Seeking Self-Service http://blog.parature.com/parature/ign-entertainment-holds-staff-steady-with-92-percent-of-customers-seeking-self-service/ http://blog.parature.com/parature/ign-entertainment-holds-staff-steady-with-92-percent-of-customers-seeking-self-service/#comments Mon, 21 Sep 2009 14:00:01 +0000 Parature http://blog.parature.com/?p=331 Download the IGN success story

Download the IGN success story

In the U.S. alone, computer and videogame software sales topped $11.7 billion in 2008. In this hot market, millions of devoted gaming fans are online looking for the latest content, news and tips to enrich the gaming experience – and many of them are going to IGN Entertainment sites.

A unit of Fox Interactive Media, Inc., IGN is a leading Internet media and services provider, bringing news, reviews, videos, previews and forums to videogame and entertainment enthusiasts. In fact, IGN sites attract one of the largest concentrated audiences of young males online.

In a given month, tens of millions of unique users visit one of IGN’s targeted sites, which include IGN.com, GameSpy.com, Direct2Drive.com and AskMen.com. Across all sites, the company’s customer service department fields 12,000 support inquiries every month, from login questions to help finding specific content.

Download this customer success story and learn how leading Internet media and services provider IGN maintains a high level of service without costly staff additions.

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