Your Source for Providing a Better Customer Service and Customer Support Experience

"Best Practices in Customer Service" Webinar Series

Delivered by the industry’s leading minds, this thought leadership series is designed to serve as a valuable resource to provide insight into customer service best practices and industry trends. The webinars in this series are ‘must attend’ events for any organization committed to improving the customer experience. We invite you to register for one or register for all depending on the topics that interest you.

Customer service industry experts, Robert Spector – bestselling author, Rich Gallagher of Point of Contact Group, Paige Newcombe of Coremetrics, John Ragsdale of Technology Services Industry Association (TSIA), Dr. Natalie Petouhoff of Forrester Research, Jay Topper of Rosetta Stone, Sahar Hashemi of Coffee Republic, Lorraine Grubbs-West of Lessons in Loyalty and Southwest Airlines, and Lisa Ford – customer service expert will focus on current industry technologies, best practices and trends that are key for organizations to improve their support processes to improve the customer experience. Read more »