Your Source for Providing a Better Customer Service and Customer Support Experience

Tweets of the Week - March 29 - April 2, 2010

Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.

To keep up to date with all these valuable links, simply follow us @Parature.

Gartner Sees Shift in CEO Priorities as Organizations Focus on Customer Retention
http://bit.ly/bXTMLz
by Gartner

How Simple (and Human) Is Your Customer Service?
http://bit.ly/9p0cHo
by Ron Ashkenas – Hardvard Business Review Read more »

Tweets of the Week - February 8-12, 2010

Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.

To keep up to date with all these valuable links, simply follow us @Parature.

Take Stock In Customer Experience Leaders
http://bit.ly/a17dLU
by Bruce Temkin at Customer Experience Matters

How Comcast Approaches Social CRM
http://bit.ly/c1PGcd
by Jacob Morgan Read more »

Tweets of the Week - February 1-5, 2010

Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.

To keep up to date with all these valuable links, simply follow us @Parature.

CRM & Customer Satisfaction: CRM implementations that improve your customer knowledge increase your customer satisfaction scores
http://bit.ly/9Feqk8
by Jim Henning at Vovici

The Perils of Treating Different Customers Differently
http://bit.ly/cV0UhB
by DonPeppers at Peppers & Rogers Group Read more »

Tweets of the Week - January 18-22, 2010

Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.

To keep up to date with all these valuable links, simply follow us @Parature.

Customer Experience is More Important Than Ever
http://bit.ly/d2eBGh
by Valeria Maltoni at Conversation Agent Read more »

Tweets of the Week - January 18-22, 2010

Starting today, we will begin posting, here on the Parature Blog, all the tweets that we share each week on our Twitter account ( @Parature). Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.

The Social Customer | Is Customer Service Really the New Marketing?
http://bit.ly/5YvWld
by Esteban Kolsky at TheSocialCustomer Read more »