Jul 22
Beyond the Game: Empower Your Players with Self-Service Support
Customer Service Experience, Webinars 7 Comments
Watch the recorded version here
iWin, leading online developer, publisher and distributor of casual games for the mass market, enabled on-demand customer service software to empower their players with self-service support, 24/7 from anywhere in the world; providing efficient and effective support through targeted knowledgebase articles and the use of video.
In the webinar David Schroeder, Director of Customer Care discussed:
- How to persuade users to try self-help options before contacting your support staff
- How to use video to increase support portal adoption rates and reduce operating costs
- How to make your support portal easy to understand through the use of video Read more »
