Sep 29
How Zappos Built a Billion Dollar Company through a Customer Focused Culture
Customer Service Experience, Webinars 15 Comments
The fun and unique Zappos office environment
Discover how customer phenom Zappos.com grew their gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
Rob Siefker of the Zappos Customer Loyalty Team discusses the Zappos commitment to WOWing their customers through service, how they retain repeat customers, and what they do internally to inspire the Zappos culture & core values. Read more »
