Your Source for Providing a Better Customer Service and Customer Support Experience » customers http://blog.parature.com The Parature Blog Thu, 22 Jul 2010 22:02:43 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 ParaFest ‘09 – Until Next Year http://blog.parature.com/parature/parafest-09-until-next-year/ http://blog.parature.com/parature/parafest-09-until-next-year/#comments Mon, 18 May 2009 15:53:18 +0000 Duke Chung http://blog.parature.com/?p=50 I want to take the opportunity to thank everyone for attending ParaFest ‘09 (www.parafest.com) – our customers, partners, sponsors and our team here at Parature.  ParaFest ‘09, held at the Red Rock Resort in sunny Las Vegas was the largest and most successful users’ conference in our company’s history.  Here are some highlights:

  • We had nearly 200 people at the conference
  • More sessions led by customers than ever before
  • Terrific keynotes from Shep Hyken (Moments of Magic™) and Tony Hsieh (Zappos CEO)
  • Announced our new products in Spring ‘09, including our much anticipated new Chat product for CSRs-to-End User/CSRs-to-CSRs and Parature Feedback that enables you to measure your customer pulse and sentiments in real-time
  • Announcement of our 2009 Legend Maker Award Winners
  • Hands-On Live training for all of our customers


What I enjoy most about ParaFest each year is the opportunity to meet many of our customers face-to-face.  Even though we’ve grown, we really strive to focus on making sure we continue to hear from all of our customers to ensure that we continue to make them successful.  A recent survey told us that the number one reason why our customers chose Parature is because they enjoy the great relationship that we’ve built with them.  We will work hard to make sure that remains this way.

Here is some great feedback on ParaFest ‘09 from our attendees:

“ParaFest was the best Software Company conference I’ve ever been to and I was massively impressed by not only the event, but the workshops, accessibility to executives and employees, and just the whole event.”

“The best conference I’ve been to in years is ParaFest.”

“Thanks for a great conference! Parature always knows how to treat their customers well!  Until next time!”

Since our customers love to ‘tweet’ about us, follow us at www.twitter.com/parature (@Parature)

Until Next Year - Enjoy these photos from ParaFest ‘09 and check all photo galleries in our Facebook page.

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