e-MDs Reduces Resolution Times by 80 Percent; Customers Notice
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In today’s medical environment, physicians are pressed to see as many patients as possible. Often, that means staying late to catch up on paperwork accumulated throughout the day.
Technology from e-MDs is changing that. The company’s electronic health record (EHR) software allows physicians and their staffs to document patient visits electronically with just a few clicks – saving time and improving documentation.
EHRs also allow practices to eliminate cumbersome paper charts – a huge time saver for staff and a critical customer service tool since patient information is now available from any computer with the EHR software. It is a true mission-critical application.
That’s why e-MDs’ customer support response times are so vital.
“If a doctor has an issue with his computer, he needs help immediately to access patient records or chart information,” said James Foster, client data operations manager at e-MDs.
Download this customer success story and discover how electronic health record (EHR) software provider e-MDs empowered their customers to help themselves and reduced critical issue resolution times by 80%.
