Why the Customer Experience Matters Most – Rosetta Stone’s Customer Success Strategy
Customer Service Experience, Webinars, What's happening at Parature 3 CommentsCustomers have never been more important than they are today, and the most successful organizations have realized the power of the customer experience and the need to create a customer-centric culture. One such successful organization is Rosetta Stone. They have not only implemented a complete customer-centric culture, but have fully embraced it; focusing on their customers’ success. In fact, their customer support is called ‘customer success’ and their support agents are ’success agents.’ This customer-focused environment, including multi-channel customer service, enables them to further promote their philosophy of listening to their customers and becoming better.
In this webinar, join Senior Vice President, Customer Success at Rosetta Stone, Jay Topper and featured guest, customer service and customer experience expert, William Band of Forrester Research to discover how a better customer experience can improve customer loyalty and your bottom line. Read more »









