Your Source for Providing a Better Customer Service and Customer Support Experience

Watch the recorded version here

iWin, leading online developer, publisher and distributor of casual games for the mass market, enabled on-demand customer service software to empower their players with self-service support, 24/7 from anywhere in the world; providing efficient and effective support through targeted knowledgebase articles and the use of video.

In the webinar David Schroeder, Director of Customer Care discussed:

• How to persuade users to try self-help options before contacting your support staff
• How to use video to increase support portal adoption rates and reduce operating costs
• How to make your support portal easy to understand through the use of video Read more »

There’s little doubt that video technology helps engage customers and is one of the most powerful communication tools today. Particularly with the growing popularity of YouTube, more and more users gravitate to online videos for customer support. Naturally some companies are more sophisticated than others at implementing videos into their customer support operation.

David Schroeder from iWin offers a few tips, starting with the customer service portal. iWin is an award-winning developer, publisher and distributor of casual games for the mass market, (including the popular series Jewel Quest®) with more than 5.6M unique visitors every month. Read more »