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Parature for Facebook

The 6^th Annual ParaFest kicked off at the Hard Rock Hotel and Casino in Las Vegas this afternoon with a record-setting 170-plus in attendance. CEO Tim Davenport set the stage for the event and a big announcement, describing Parature’s commitment to “extending the customer support perimeter” in this era of social media.  It came through loud and clear.  The new mantra for Parature is “be where your customers are.” And clearly social media is redefining where our customers are.

Founder and Chief Strategy Officer Duke Chung then introduced the new offering that “will revolutionize the way you’ll provide support in Facebook.”  Parature for Facebook enables customers to be where their customers are (400 million of them), engage in conversation and deliver quality support right from your company’s Facebook fan page. Parature is first in the industry to bring this functionality to the market. Watch video of the announcement.

Parature customers can monitor Facebook wall conversations, posts and comments in real time and create a new ticket for any post in just one click. Read more »

Early Registration Rate - $550 until 1/31/10

We invite you to visit the conference website to view the agenda for this year’s engaging program. ParaFest ‘10 will feature hands-on training, a diverse mix of customer service & support best practices sessions, the ParaFest Zone for opportunities to meet with the Professional Services team and our sponsors, special events and more!

Being held at the hip, rock-n-roll Hard Rock Hotel & Casino Las Vegas ParaFest ‘10 has something to offer every attendee. Read more »

Doug Lipp - Keynote Speaker - ParaFest '10

Doug Lipp, respected author and speaker on international leadership, customer service and change management will be the keynote speaker at ParaFest ’10, our company’s sixth annual users’ conference. ParaFest ’10 will be held May 4-6, 2010 at the Hard Rock Hotel & Casino Las Vegas. This customer focused conference will allow Parature users from across the world to gain valuable knowledge from industry experts and thought leaders, while networking with colleagues and peers.

Mr. Lipp has over thirty years of experience working from the front lines to the board rooms of many American, Asian, European and Latin American multinational corporations. He motivates and challenges audiences around the globe to examine their respective management styles and business strategies, then determines the effectiveness of each as seen from a variety of customer and cultural perspectives. Mr. Lipp is the author of numerous articles and seven books on leadership, customer service and international business, including his two most popular: “The Changing Face of Today’s Customer: How to Attract and Retain a Diverse Customer and Employee Base” which addresses how businesses can thrive in this era of cultural diversity and global competitiveness, and “Even Monkeys Fall from Trees: The Art and Science of Outstanding Customer Service” which focuses on a balanced approach to service, leadership and teamwork. At the Walt Disney Company, Mr. Lipp was the head of the training department at the world-renowned Disney University and was also on the start-up team for the highly successful Tokyo Disneyland in Japan. Read more »

ParaFest '10 - Call for Speakers

Speaking at ParaFest ‘10, being held at the hip, rock-n-roll Hard Rock Hotel & Casino Las Vegas, is a great way of sharing your passion and expertise with industry peers and colleagues. Parature is seeking customer service experts and industry thought leaders who want to share their Parature Customer Service™ software and industry knowledge with users attending the conference. All session speakers will be entitled to one (1) complimentary conference registration OR one (1) night complimentary guest room.

Sessions

ParaFest ‘10 will feature both industry and product specific sessions. We invite presenters to submit proposals on Best Practices in Customer Service & Support Using Parature Customer Service™ Software. Read more »

ParaFest '10 - May 4-6, 2010 - Las Vegas

We announced today that our sixth annual users’ conference, ParaFest ’10 will be held May 4 - 6, 2010 at the Hard Rock Hotel & Casino Las Vegas. This customer focused conference will allow Parature users from around the world to gain invaluable knowledge from industry experts and thought leaders, while networking with colleagues and peers.

ParaFest ’10 will feature hands-on training sessions led by the Parature Professional Services team and a diverse mix of customer service and support best practices sessions led by Parature customers as well as other industry experts. Attendees will have a unique opportunity to exchange ideas, share industry insights and trends, and network with their peers as well as Parature executives and staff. The popular ParaFest Zone will be available for participants to meet with Parature experts and partners, experience new product features and learn tips and techniques on how to further strengthen their investment in Parature Customer Service™ software. Read more »