Mobile Applications for Customer Service
Mobile devices, such as the iPhone and iTouch, are very popular among tech-savvy consumers, thus mobile applications are in high demand. So, with this trend among the mainstream does it make sense to have mobile customer service/support applications for those always on-the-go and attached daily to their mobile devices?
Mobile applications can provide an easy-to-use, efficient mechanism to report incidents when and where they occur or a convenient method to search a knowledgebase for on-demand information. Nationwide, for example, has developed a mobile application that will guide drivers through the steps to take after an accident. Their mobile app capabilities include calling emergency services, helping drivers collect and exchange accident info, locating Nationwide agents, taking and storing accident photos, and helping their insured’s begin the claims process to name a few. “The Nationwide Mobile app for iPhone is a great example of our commitment to developing innovative solutions that help simplify our customers’ lives.” Read more »
