Doug Lipp - Keynote Speaker - ParaFest '10
Doug Lipp, respected author and speaker on international leadership, customer service and change management will be the keynote speaker at ParaFest ’10, our company’s sixth annual users’ conference. ParaFest ’10 will be held May 4-6, 2010 at the Hard Rock Hotel & Casino Las Vegas. This customer focused conference will allow Parature users from across the world to gain valuable knowledge from industry experts and thought leaders, while networking with colleagues and peers.
Mr. Lipp has over thirty years of experience working from the front lines to the board rooms of many American, Asian, European and Latin American multinational corporations. He motivates and challenges audiences around the globe to examine their respective management styles and business strategies, then determines the effectiveness of each as seen from a variety of customer and cultural perspectives. Mr. Lipp is the author of numerous articles and seven books on leadership, customer service and international business, including his two most popular: “The Changing Face of Today’s Customer: How to Attract and Retain a Diverse Customer and Employee Base” which addresses how businesses can thrive in this era of cultural diversity and global competitiveness, and “Even Monkeys Fall from Trees: The Art and Science of Outstanding Customer Service” which focuses on a balanced approach to service, leadership and teamwork. At the Walt Disney Company, Mr. Lipp was the head of the training department at the world-renowned Disney University and was also on the start-up team for the highly successful Tokyo Disneyland in Japan. Read more »
