Your Source for Providing a Better Customer Service and Customer Support Experience » tweets http://blog.parature.com The Parature Blog Thu, 22 Jul 2010 22:02:43 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Tweets of the Week: March 29 – April 2, 2010 http://blog.parature.com/customerserviceexperience/tweets-of-the-week-march-29-april-2-2010/ http://blog.parature.com/customerserviceexperience/tweets-of-the-week-march-29-april-2-2010/#comments Mon, 05 Apr 2010 18:02:28 +0000 Parature http://blog.parature.com/?p=582 Tweets of the Week - March 29 - April 2, 2010

Tweets of the Week - March 29 - April 2, 2010

Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.

To keep up to date with all these valuable links, simply follow us @Parature.

Gartner Sees Shift in CEO Priorities as Organizations Focus on Customer Retention
http://bit.ly/bXTMLz
by Gartner

How Simple (and Human) Is Your Customer Service?
http://bit.ly/9p0cHo
by Ron Ashkenas – Hardvard Business Review

3 Models For Applying Customer Feedback to Innovation
http://bit.ly/9Q8g99
by Jim Berkowitz – CRM Mastery

Top 10 customer service blogs
http://bit.ly/cTb8TC
by Kevin Stirtz – Amazing Service Guy

Webinar: Metrics that Wow! How Coremetrics Became the Customer Service Model of Success
http://bit.ly/9fjbJl
by Parature

If you are interested in sharing links to valuable customer service or customer experience articles that we missed, please do so by posting a comment here or send us a tweet @Parature

]]> http://blog.parature.com/customerserviceexperience/tweets-of-the-week-march-29-april-2-2010/feed/ 0 Tweets of the Week: February 8-12, 2010 http://blog.parature.com/customerserviceexperience/tweets-of-the-week-february-8-12-2010/ http://blog.parature.com/customerserviceexperience/tweets-of-the-week-february-8-12-2010/#comments Tue, 16 Feb 2010 16:17:28 +0000 Parature http://blog.parature.com/?p=551 Tweets of the Week - February 1-5, 2010

Tweets of the Week - February 8-12, 2010

Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.

To keep up to date with all these valuable links, simply follow us @Parature.

Take Stock In Customer Experience Leaders
http://bit.ly/a17dLU
by Bruce Temkin at Customer Experience Matters

How Comcast Approaches Social CRM
http://bit.ly/c1PGcd
by Jacob Morgan

On measuring the return on Customer Experience…
http://bit.ly/a0LCHl
by John Oswald Buzz-Tank.com

Webinar Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support
by Parature
http://bit.ly/d1R0sQ

Survey of Customer Support preferences & usage patterns
by Parature (Original post by @JohnFMoore)
http://bit.ly/ccOEkT

If you are interested in sharing links to valuable customer service or customer experience articles that we missed, please do so by posting a comment here or send us a tweet @Parature

]]> http://blog.parature.com/customerserviceexperience/tweets-of-the-week-february-8-12-2010/feed/ 0 Tweets of the Week: February 1-5, 2010 http://blog.parature.com/customerserviceexperience/tweets-of-the-week-february-1-5-2010/ http://blog.parature.com/customerserviceexperience/tweets-of-the-week-february-1-5-2010/#comments Mon, 08 Feb 2010 15:41:41 +0000 Parature http://blog.parature.com/?p=548 Tweets of the Week - February 1-5, 2010

Tweets of the Week - February 1-5, 2010

Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.

To keep up to date with all these valuable links, simply follow us @Parature.

CRM & Customer Satisfaction: CRM implementations that improve your customer knowledge increase your customer satisfaction scores
http://bit.ly/9Feqk8
by Jim Henning at Vovici

The Perils of Treating Different Customers Differently
http://bit.ly/cV0UhB
by DonPeppers at Peppers & Rogers Group

10 Rules of Customer Centricity
http://bit.ly/9ETjfx
by Gerardo Dada at 1to1media.com

Customer Service = Human, Heartwarming
by Paul Greenberg – SocialCRM: The Conversation at ZDNet
http://bit.ly/a1IehY

Webinar Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support
by Parature
http://bit.ly/d1R0sQ

The Future of Online Customer Experience
by Moira Dorsey at The Forrester Blog
http://bit.ly/dmT3f6

Survey of Customer Support preferences & usage patterns
by Parature (Original post by @JohnFMoore)
http://bit.ly/ccOEkT

If you are interested in sharing links to valuable customer service or customer experience articles that we missed, please do so by posting a comment here or send us a tweet @Parature.

]]> http://blog.parature.com/customerserviceexperience/tweets-of-the-week-february-1-5-2010/feed/ 0 Tweets of the Week: January 25-29, 2010 http://blog.parature.com/customerserviceexperience/tweets-of-the-week-january-25-29-2010/ http://blog.parature.com/customerserviceexperience/tweets-of-the-week-january-25-29-2010/#comments Mon, 01 Feb 2010 13:40:49 +0000 Parature http://blog.parature.com/?p=510 Tweets of the Week - January 18-22, 2010

Tweets of the Week - January 18-22, 2010

Every week it is our goal to share interesting articles that we feel can help our followers learn best practices and discover new trends to continually improve their organization’s customer service delivery and ensure a great customer experience.

To keep up to date with all these valuable links, simply follow us @Parature.

Customer Experience is More Important Than Ever
http://bit.ly/d2eBGh
by Valeria Maltoni at Conversation Agent

Inside Story: Customer Relations through Social Networks; opportunity or threat (part II)
http://bit.ly/5JxI9I
by Passion 4 Customers

The Future of Customer Service is Here – Are You Ready For It? (webinar requires registration)
http://bit.ly/aM7Dru
by Brent Leary at Brent’s Social CRM Blog

Dear CEOs, please Tweet!
http://bit.ly/cjXOsW
by Harish Kotadia, Ph.D. at Thoughts on Social CRM and Analytics

The four challenges to achieving customer engagement
http://bit.ly/d9Sbmp
by MyCustomer.com

Three Simple Steps to Help You Win the Customer Service Race
http://bit.ly/axCF2D
by Bill Hogg

If you are interested in sharing links to valuable customer service or customer experience articles that we missed, please do so by posting a comment here or send us a tweet @Parature.

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