That’s the idea behind our new blog site. We’ll share best practices. Talk about what’s working and what’s not. We’ll take on hot button topics like techniques for dealing with difficult customers, how to improve customer service and cut costs in a downturn, how to ramp up your customer satisfaction numbers.

This is the place for you to share opinions, stories, questions, what’s going on in your part of the world of online customer service. Learn what your peers are up to, and join in on some of the latest talk and trends for running a terrific online customer support machine.

There’s a lot to talk about. You’ll hear from customer service professionals and industry experts, as well as some of us working inside Parature. But most importantly, we want to know what you have to say.

Looking forward to seeing you here soon and don’t forget to check out our first blog topic Providing great customer service is a full-time job.

Duke