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Parature CEO Opens ParaFest '10 with General Session Welcome Address

Parature CEO, Tim Davenport delivered the conference welcome address during general session of ParaFest ‘10, the company’s sixth and largest annual users’ conference. ParaFest ‘10 began Tuesday, May 4 and will continue through Thursday, May 6, 2010 at the Hard Rock Hotel & Casino Las Vegas. This customer focused conference is enabling Parature users from around the world to gain invaluable knowledge from industry experts and thought leaders, while networking with colleagues and peers.

Mr. Davenport’s dynamic and compelling welcome address began with highlights of Parature success in 2009, then continued to set the stage for 2010 and what to expect from this year’s conference. Specifically, he spoke to the value of social media channels as they relate to the customer experience and with it, the unveiling of Parature for Facebook™. Read more »

Parature for Facebook

The 6^th Annual ParaFest kicked off at the Hard Rock Hotel and Casino in Las Vegas this afternoon with a record-setting 170-plus in attendance. CEO Tim Davenport set the stage for the event and a big announcement, describing Parature’s commitment to “extending the customer support perimeter” in this era of social media.  It came through loud and clear.  The new mantra for Parature is “be where your customers are.” And clearly social media is redefining where our customers are.

Founder and Chief Strategy Officer Duke Chung then introduced the new offering that “will revolutionize the way you’ll provide support in Facebook.”  Parature for Facebook enables customers to be where their customers are (400 million of them), engage in conversation and deliver quality support right from your company’s Facebook fan page. Parature is first in the industry to bring this functionality to the market. Watch video of the announcement.

Parature customers can monitor Facebook wall conversations, posts and comments in real time and create a new ticket for any post in just one click. Read more »

Parature European Users' Group - February 16-17, 2010

Parature traveled to London to host two events this week; a prospect event, Parature Customer Experience Seminar, on Wednesday, February 17th, and a customer event, Parature European Users’ Group, February 16th – 17th.

We will be hosting a Welcome Reception & Dinner on Tuesday night for prospects, customers, and partners. Check out the agendas by clicking on the event links.

The Parature Customer Experience Seminar will entail a keynote by Sahar Hashemi, Co-founder of Coffee Republic, a demonstration of Parature Customer Service^TM software, a presentation from one of our new partners, Get Satisfaction, and will be emceed by Parature Account Executive, Rick Niles. Read more »

Parature European Users' Group - February 16-17, 2010

We announced today our European Users’ Group to be held February 16 – 17, 2010 at The Cumberland in London. This customer centric event will allow Parature users in Europe to gain invaluable knowledge from industry experts and thought leaders, while networking with colleagues and peers.

The Parature European Users’ Group is a complimentary customer event that will feature an opening night welcome reception, Parature Customer Service™ software training led by Parature Professional Services, a diverse mix of customer service and support best practices presentations, and the opportunity to meet with several key members of the Parature team. Read more »

Parature Announces Integration with Microsoft Dynamics CRM

We announced today integration between its well-known customer service software suite and Microsoft Dynamics CRM. Parature’s integration, named ParaConnect for Microsoft Dynamics CRM Online, offers a customer service suite for Microsoft customers. This integration provides their customers with a one-stop shop for all their service and support needs, leading to greater all-around customer satisfaction.

“This new solution highlights how the flexibility of the Microsoft Dynamics CRM platform enables rapid innovation from Microsoft partners like Parature,” said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft Corp. “The combined solution provides a great customer experience for new and experienced users alike.”

“As a leader in on-demand customer service software, we are delighted to enter into a partnership with such a distinguished company as Microsoft, a proven leader in online CRM solutions” said Parature Founder and Chief Strategy Officer, Duke Chung. “Parature continues to develop partnerships and integrations that improve the efficiency of customer support and the customer experience. ParaConnect for Microsoft Dynamics CRM Online opens a new world of visibility and intelligence for organizations and reflects the commitment we have to our partners and customers’ success by providing the smartest, most efficient way for businesses to deliver great customer experiences.”

To learn more about this integration, please email microsoftintegration@parature.com.

Robert Aldrich - Chief Financial Officer, Parature

Parature Chief Financial Officer, Robert Aldrich was named CFO of the Year – Business Services in the Washington Business Journal 3rd Annual CFO of the Year. The award honors the Greater Washington region’s top chief financial officers for outstanding performance in their roles as corporate financial stewards.

The Washington Business Journal, along with presenting sponsors Cigna and ACG National Capital, honored the winners at the CFO of the Year award program on December 2, 2009 at the W Hotel, Washington, DC. The winners are profiled in a special supplement of the Washington Business Journal.

“Bob is truly deserving of this award as his many impressive accomplishments in his tenure here demonstrate,” stated Parature CEO, Tim Davenport. “He has been instrumental in supporting our rapid growth strategy; a $16 million venture capital raise immediately after his hiring in 2007, at a time when venture firms were rigorously scrutinizing worthy organizations; identifying key areas for improvement, increasing efficiency and improving communication; as well as contributing to sixty percent growth and the addition of hundreds of new customers since becoming a member of our executive team. Bob is the quintessential team player who leads by example; he is consistent, dedicated, enthusiastic, and a pleasure to work with due to his incredible energy, friendly personality and refreshing idealism.” Read more »

ParaFest '10 - Call for Speakers

Speaking at ParaFest ‘10, being held at the hip, rock-n-roll Hard Rock Hotel & Casino Las Vegas, is a great way of sharing your passion and expertise with industry peers and colleagues. Parature is seeking customer service experts and industry thought leaders who want to share their Parature Customer Service™ software and industry knowledge with users attending the conference. All session speakers will be entitled to one (1) complimentary conference registration OR one (1) night complimentary guest room.

Sessions

ParaFest ‘10 will feature both industry and product specific sessions. We invite presenters to submit proposals on Best Practices in Customer Service & Support Using Parature Customer Service™ Software. Read more »

ParaFest '10 - May 4-6, 2010 - Las Vegas

We announced today that our sixth annual users’ conference, ParaFest ’10 will be held May 4 - 6, 2010 at the Hard Rock Hotel & Casino Las Vegas. This customer focused conference will allow Parature users from around the world to gain invaluable knowledge from industry experts and thought leaders, while networking with colleagues and peers.

ParaFest ’10 will feature hands-on training sessions led by the Parature Professional Services team and a diverse mix of customer service and support best practices sessions led by Parature customers as well as other industry experts. Attendees will have a unique opportunity to exchange ideas, share industry insights and trends, and network with their peers as well as Parature executives and staff. The popular ParaFest Zone will be available for participants to meet with Parature experts and partners, experience new product features and learn tips and techniques on how to further strengthen their investment in Parature Customer Service™ software. Read more »

Download the Coremetrics success story

Every day, more than 2,000 online business sites globally – with transactions representing over $20 billion per year – rely on Coremetrics to optimize their online marketing.

Most significantly, the company’s clients are happy. Yet not that long ago, Coremetrics recognized it was time to take support to the next level to drive client satisfaction.

“We recognized the need to provide our clients the 24×7 help needed, but in a scalable way,” said Paige Newcombe, senior director, Global Client Services. “The metrics spoke to the need to offer new support solutions to our clients.”

Download this customer success story and discover how leading marketing optimization software provider Coremetrics increased customer satisfaction, loyalty and revenue with Web self-service.

Parature and ThePort™ Network Announce Strategic Partnership

Parature announced today a referral partnership agreement with ThePort™ Network, social media solutions provider for associations and nonprofit organizations. Parature and ThePort Network, both software-as-a-service (SaaS) providers, have a significant focus on the association and nonprofit markets.

“As a leader in on-demand customer service software, we are delighted to enter into a partnership with a proven social media solutions provider,” said Parature Founder and Chief Strategy Officer, Duke Chung. “Parature is one of the fastest growing customer service and support software companies in the United States and this partnership is a logical next step to expand our footprint in the association and nonprofit communities.” Read more »